Skip to main content Skip to main navigation menu Skip to site footer
IJESPG
Articles
Published: 2023-08-28

The Ethical Dilemma of Public Administration in the Public Service Process

Universitas Negeri Surabaya
Public Administration, State University of Surabaya
Public Administration, State University of Surabaya
Public Service Ethic Norm

Abstract

Public services are all activities in order to fulfill basic needs in accordance with the basic rights of every citizen and resident of an item, service and / or administrative service provided by service providers related to the public interest. Communities as customers have needs and expectations in the performance of professional public service providers. The task of the Central Government and Regional Government is to provide public services that are able to satisfy the public. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in regional governments having responsibility and authority in determining minimum service standards. The fundamental problems in the process of public service in Indonesia are about ethics. There is no universal standard on norms or ethics and sanctions that specifically regulate violations committed by the authorities in public services.

Keywords : Public Service, Ethic, Norm

References

  1. Sinaga, A. S. T. B., Bukit, R. B., & Rujiman. (2021). The Influence of Internal Control System, Individual Morality, and HR
  2. Competency on Fraud Prevention with Good Governance as An Intervening Variables: Study on OPD Deli Serdang Regency, North Sumatra. Jurnal Sains Sosio Humaniora, 5(1), 122-131.
  3. Nurandita, F. (2021). Influence Characteristics Of The Audit Committee, Work Stress, Turn The External Auditor And Cost Audit Of The Quality Of Audit Company Manufacturing Contained In Indonesia Stock Exchange. International Journal on Social Science, Economics and Art, 11(3), 101-109.
  4. Andhika, L. R. (2018). Discretion and Decentralization: Public Administrators Dilemmas in Bureaucracy Innovation Initiatives. Otoritas : Jurnal Ilmu Pemerintahan, 8(1), 17-31.
  5. Heckler, N., & Ronquillo, J. C. (2018). Effective Resolution of Ethical Dilemmas in Social Enterprise Organization: A Moral Philosophy and Public Management Approach. Public Integrity, DOI: 10.1080/10999922.2018.147740
  6. Krisnajaya, I. M. (2018).
  7. Institutionalization of Ethical Principles to Overcome Ethical Dilemmas in the Public Sector. Jurnal Policy & Governance Review, 2(1), 1-13.
  8. Rai, B., Wang, L.C., dkk. (2021).
  9. Awareness of ethical dilemmas enhances public support for the principle of saving more lives in the United States: A survey experiment based on ethical allocation of scarce ventilators. CDES Working Papper No.
  10. /21.
  11. Indriasih, D., & Sulistyowati, W. A. (2022). The Role of Ethical Orientation and Moral Interesty in Improving Ethical Decision of An Auditor. Jurnal ASET (Akutansi Riset), 13 (12), 185-
  12. Dwiputra , F., & Mustikasari , E. (2021). LITERARY REVIEW ON THE ANTECEDENT OF ETHICAL DILEMMA IN MANAGEMENT ACCOUNTING PROFESSION.
  13. Journal of Accounting and Business Research Airlangga, 6(1), 1006-1019.
  14. Arianto , AB, Trisyani , Y., et al . (2018). Ethical Dilemmas of End-of-Life Care in Intensive Care Unit: A Literature Review. Indonesian Journal of Nursing Education , 4(2), 105-112.
  15. Kuncoro, A. (2018). A Dilemma between Firm Survivability and Business Ethic in Indonesia.
  16. Jurnal Anti Korupsi, 4(2), 233-
  17. Su’un, M., Hajering, H., & Muslim,
  18. M. (2020). Professional Commitment and Locus of Control Toward Intensity In Whistleblowing Through Ethical Sensitivity. Jurnal Akutansi, 24(1), 100-118.

How to Cite

Yolanda, Y. T. S., Ramdani, R. A., & Cahyani, A. P. (2023). The Ethical Dilemma of Public Administration in the Public Service Process. IJESPG (International Journal of Engineering, Economic, Social Politic and Government), 1(3), 191–199. Retrieved from http://ijespgjournal.org/index.php/ijespg/article/view/48